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Privacy policy

Understand how we collect, use, and protect your personal information.

Effective Date: September 11, 2025

At NEXTENDWEB Kft. (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mosaicbuilder.com, related subdomains, and our Mosaic WordPress plugin.

1. Company Information

Legal Entity: NEXTENDWEB Kft.

Address: 9024 Győr, Rét utca 21. fszt. 3.

Email: [email protected]

2. Scope

This Privacy Policy applies to mosaicbuilder.com and all of its subdomains.

3. About the Mosaic Plugin

Mosaic is a WordPress theme builder plugin that allows you to create complete themes through a visual interface. The plugin primarily works locally on your website, but some features may require communication with our servers.

4. Data We Collect

4.1 Through the Website

  • Account data: When purchasing our plugin, we collect your email and order information to manage licenses and downloads.
  • Newsletter subscriptions: If you subscribe, we collect your email address via MailerLite.
  • Support requests: When contacting support, we may collect your email and issue details via HelpScout and Jira.

4.2 Through the Plugin

  • By default, the plugin does not collect personal data.
  • Anonymous usage statistics are collected only if you explicitly opt-in during the plugin’s first setup.

4.3 Payment Data

We do not collect or store your payment details. All payments are securely processed by our partner, FastSpring. We only store order-related information required to:

  • Authenticate your account
  • Enable software downloads
  • Verify and manage licenses

5. Cookies and Tracking

We use cookies to improve your browsing experience and analyze website performance. Cookies may include:

  • Google Analytics cookies
  • Facebook Pixel cookies

These cookies are managed via Cloudflare Zaraz. Tracking cookies are only activated if you accept them via our cookie consent banner. Until consent is given, no tracking cookies are set.

6. Analytics and Marketing

We use the following services:

  • Google Analytics: To understand website usage and improve our services.
  • Facebook Pixel: For marketing and retargeting campaigns (only if cookies are accepted).

7. Third-Party Services

We may share limited data with trusted third-party services:

  • FastSpring — payment processing
  • MailerLite — newsletter management
  • HelpScout — customer support
  • Jira — issue tracking
  • Linode — server hosting and infrastructure
  • Bunny CDN — CDN, downloads, API edge scripting, and asset delivery
  • Cloudflare — CDN, security, and performance optimization
  • Mandrill — transactional email delivery

We process your personal data based on:

  • Your consent (e.g., newsletters, analytics)
  • Contractual necessity (e.g., license management, plugin activation)
  • Legitimate interests (e.g., improving our services)

9. Your Rights

You have the right to:

  • Request access to your data
  • Request correction of your data
  • Request deletion of your data
  • Withdraw consent for optional data processing (e.g., newsletters, analytics)

To exercise your rights, contact us at [email protected].

10. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

11. International Users

Our services are available worldwide. By using our website or plugin, you acknowledge and consent to the transfer and processing of your information in Hungary and other countries where our service providers operate.

12. Data Security

We take reasonable technical and organizational measures to protect your data. These include secure hosting at Linode, encrypted data transfers via HTTPS, CDN-based DDoS protection through Cloudflare, and secure file delivery via Bunny CDN.

13. Children’s Privacy

Our website and plugin are not intended for children under 16. We do not knowingly collect data from children.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective Date” will always indicate the latest revision. We encourage you to review this page periodically to stay informed.

15. Contact

For any questions or requests regarding this Privacy Policy, please contact us at: [email protected]