Troubleshooting

Troubleshooting

Use this category to run quick checks and jump to the right guide. If the issue persists, follow the detailed child pages.

Quick checks

  • Confirm WordPress and Mosaic are up to date, and the correct theme is in Live (not Test) mode.
  • Clear caches (browser, plugin, server/CDN), then hard-refresh (Ctrl + F5 on Windows, Cmd [⌘] + Shift + R on Mac).
  • Temporarily deactivate optimization/cache plugins.
  • Try a private window or another browser.
  • Re-check element sizing/overflow in the Style tab (Width/Height, Min/Max, Overflow).
  • If needed, deactivate other plugins to spot conflicts.

Still need help?

Can’t find what you need? Contact Support and we’ll help troubleshoot and answer your Mosaic questions.

Last updated: January 20, 2026

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